At GlitterSip, your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website [www.glittersip.com], make purchases, or interact with us. This policy complies with the Information Technology Act, 2000, and relevant Indian data protection regulations.

Information

We collect the following types of personal information to provide and improve our services:

Personal Identification Information

  • Full Name
  • Email Address
  • Phone Number
  • Billing & Shipping Address
  • Date of Birth (if provided)

Payment Information

  • UPI ID, Credit/Debit Card details, Net Banking information (processed securely via third-party gateways; we do not store full card details)

Transactional Data

  • Order history
  • Purchase behavior
  • Payment status

Technical Information

  • IP address
  • Device type and browser used
  • Cookies and tracking pixels
  • Login timestamps

Usage Data

  • Pages visited
  • Time spent on the site
  • Clickstream behavior

How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: Process, pack, ship, and track your orders.
  • Customer Service: Respond to your queries, complaints, or feedback.
  • Marketing Communications: Send you promotional offers, newsletters, and product updates (you can opt out anytime).
  • Analytics & Personalization: Understand usage trends, improve website functionality, and recommend products.
  • Legal & Compliance: Comply with FSSAI regulations, tax laws, and respond to legal requests or enforcement measures.

Legal Basis for Data Processing

We collect and process your data based on:

  • Your consent
  • Contractual necessity (e.g., fulfilling orders)
  • Legal obligations (tax, consumer law)
  • Legitimate business interest (e.g., preventing fraud, improving service)

Sharing Your Data

We do not sell or rent your personal data. However, we may share it with:

  • Payment Gateways: Razorpay, Paytm, etc., to process secure transactions.
  • Shipping Partners: Shiprocket, Bluedart, Delhivery, etc., for logistics and delivery.
  • Customer Support Tools: For resolving your issues efficiently.
  • Marketing Platforms: Like Meta (Facebook/Instagram), Google Ads, email marketing tools.
  • Regulatory Authorities: If legally required.

All third parties are contractually obligated to protect your data and use it only for agreed purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you signed in
  • Remember cart items
  • Understand browsing patterns
  • Customize your experience

You can disable cookies in your browser settings, but this may affect site functionality.

Consent

By using our site, you consent to:

  • The collection and use of your personal data as outlined in this Privacy Policy.
  • The use of cookies and third-party analytics and advertising tools.

You may withdraw consent for non-essential data usage by contacting us at contact@glittersip.com.

Data Retention

We retain your data:

  • As long as your account is active
  • For up to 5 years post-order for regulatory compliance
  • Until you request account deletion (unless retention is required by law)

Your Rights

Under Indian law, you have the right to:

  • Access your data
  • Correct or update your data
  • Withdraw consent for marketing
  • Request deletion of your account and data (where permissible by law)

To exercise any of these rights, email: contact@glittersip.com

Data Security

We implement appropriate technical and organizational safeguards to protect your data:

  • SSL encryption
  • Secure servers and firewalls
  • Two-factor authentication for admin access

However, no system is 100% secure. In case of a breach, we will notify affected users within 72 hours.

Children’s Privacy

Our products and services are intended for individuals aged 18 or above. We do not knowingly collect personal data from children. If you believe a child has shared data with us, please contact us for prompt removal.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or pop-up notifications. Continued use of our services after changes implies acceptance.

Contact Us

For privacy concerns, questions, or complaints, contact us at:
Email: contact@glittersip.com